Terms of service

Effective Date: June 11, 2025

These Terms and Conditions (“Terms”) govern your use of the Ortel Lifestyle website and services provided by ORTEL ELECTRONICS PVT LTD, including the purchase of all Ortel electronic products such as speakers, soundbars, TWS earbuds, neckbands, and related accessories. By using our website or placing an order with us, you accept and agree to these Terms in full.

1. General
The website and its content are owned and operated by ORTEL ELECTRONICS PVT LTD.

By accessing or using the website, you agree to comply with all applicable laws and the terms stated herein.

2. Account and Eligibility
You must be at least 18 years of age to place an order or use the services.

You agree to provide accurate and complete account information and update it when necessary.

3. Product Listings and Accuracy
We strive to ensure that product descriptions, prices, and other content are accurate. However, minor inaccuracies may occur.

We reserve the right to correct any errors or omissions and to update product information at any time without prior notice.

4. Pricing and Payment
All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

We accept payment via secure third-party gateways. We are not responsible for any errors, delays, or losses incurred by the payment processor.

5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, or payment issues.

Once an order is placed, cancellation is only allowed before the product is dispatched.

6. Shipping and Delivery
Shipping timelines are estimates only. Delays may occur due to unforeseen factors. Please refer to our Shipping Policy for details.

7. Returns and Refunds
Please refer to our Return & Refund Policy. Returns are only accepted for damaged or defective products reported within 7 days of delivery.

8. Warranty
Warranty, if applicable, will be specified on the product page. Proof of purchase is required for any warranty claim.

9. Prohibited Use
You agree not to:

Use the website for any fraudulent or unlawful purpose.

Copy or distribute website content without permission.

Attempt to interfere with the website’s operations, servers, or network.

10. Limitation of Liability
ORTEL ELECTRONICS PVT LTD shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

11. Intellectual Property
All content on the website, including text, images, logos, graphics, and product descriptions, is the property of ORTEL ELECTRONICS PVT LTD and is protected by copyright and trademark laws.

12. Changes to Terms
We reserve the right to update these Terms at any time without prior notice. Your continued use of the website implies acceptance of the updated Terms.

13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. All disputes are subject to the jurisdiction of the courts in New Delhi.